At Cakes She Hits Different, we strive to ensure your complete satisfaction with every purchase. Due to the nature of our products, we have specific policies regarding refunds, returns, and exchanges. Please read the following carefully before making a purchase.
Returns & Exchanges
We accept returns or exchanges only if:
✅ The product is unopened, unused, and in its original packaging.
✅ The request is made within 7 days of delivery.
✅ The product was damaged or defective upon arrival (must provide photo/video proof).
Non-Returnable Items:
❌ Any opened or used vape products (for health and safety reasons).
❌ Products purchased during a final sale or promotional event (unless defective).
Refunds
If your return is approved:
🔹 You will receive a store credit or exchange (preferred).
🔹 Refunds to the original payment method may take 5-10 business days to process.
🔹 Shipping costs are non-refundable unless the error was on our part.
Damaged or Incorrect Items
If you receive a wrong or defective product, contact us within 48 hours of delivery at [your support email] with:
- Your order number
- Photos/videos of the issue
- A brief description of the problem
We will either replace the item or issue a refund/store credit.
How to Initiate a Return
- Email us at Sales@cakesshehitsdifferent.shop with your order number and reason for return.
- If approved, we’ll provide a return authorization and instructions.
- Ship the item back to us (customer pays return shipping unless the error was ours).
- Once received and inspected, we’ll process your refund or exchange.
No Refunds for Discretionary Reasons
Due to legal and safety regulations, we do not offer refunds or returns for:
- Change of mind after purchase
- Products that don’t meet personal flavor/effect expectations
- Any opened or used vaping products
Contact Us
For any questions about our Refund & Returns Policy, email us at:
📧 Sales@cakesshehitsdifferent.shop
This policy is subject to change without notice. Last updated 06-05-2025.